Blake Connect
Blake Connect specialises in Inbound and Outbound sales, business process outsourcing as well as customer service support.
Offering their clients the finest Customer Connect Solutions in both sales and customer service, Blake Connect provides Inbound and Outbound services across all spectrums of the Customer Lifecycle. They have an integrated, multi-channel approach to personalised communication converting consumers into customers.
Interactive Solutions have developed a multitude of web based systems offering a wide range of customised solutions to meet the growing requirements of various corporate organisations. Some of the tailored solutions include:
- Configuring relational databases by making use of our client relationship management software – APT
- Enabling the import of email leads from SMS and WEB submissions
- Building and integrating an online Premium Calculator for various insurance products
- Configuring APT to accommodate a multitude of business processes, including Comment Trees, Business Rules, Decision Trees etc.
- Automatically converting web application forms to a PDF format and then consequentially emailing it off to the client
- Optimising contactability with automated business rules
- Producing individual agent and full campaign reporting
- Agent Scripting
- Performance management reports
- Email response management software
- Web self-service software
