APT

Overview

APT (Appropriate Technologies) was initially created for the sole use of Blake, where it became clear that there was a market for intelligent contact centre software.

Since then, APT has long been recognised as a leader, or “Best of Breed“, in the field of Debt Collection.

Although APT was initially developed for the debt collection industry, APT has been considerably enhanced since 2004 to include the following areas of the debtor’s life-cycle:

Marketing
Credit Risk (activeRISK)
Debtors Management
Debt Collection
Pre-legal Collections

Interactive Solutions continues to add more leading technology, ensuring business accuracy and efficiencies.

In 2010, APT v5 was launched at Blake. Using the latest technologies, v5 is a flexible and dynamic system which has additional features used to create healthy competition between agents and, with the information readily accessible it also ensures user-friendliness.

By configuring the decisioning engine, one is able to cost-effectively determine which correspondence should be sent to which client, and in which format (e-mail, SMS, letter) or whether the client should be contacted telephonically or not at all.

Promises to Pay (PTP) are key when working in the debt collection environment and the accurate evaluation of these PTP’s ensures that the correct decisions are made. If managed correctly, one can use them to measure the success of an agent as well as predict how well collections are going on a particular client or product (provided you correctly apply previous trends).

APT is developed on a relational database which allows for the flexibility mentioned earlier and also makes it easier to get the reports required in order to monitor the agents, clients and the entire portfolio (or portions thereof).

APT, coupled with the years of experience and expertise in Interactive Solutions, has been successfully implemented in many different environments for various clients.

APT is renowned for breaking new ground in Business Strategy and Technology. Within the call center industry APT has assisted in providing clients with an advantage over their competitors and will continue to do so.

Features

Management of collection agents

Agent Queue managing and reporting
Queue management
Quick Commentary with intelligence
Scheduling account follow-ups

Effectively managing and collecting a debtors book

Based on a strategy (decision tree, comment tree)
Sending correspondence (letters, SMS’, emails)
Maintenance of debtors demographic information, including audit trail of all changes
APT uses Promises to Pay (PTP’s) as one of the critical factors when determining a successful collections call and good / bad debtor.

Scheduling account follow-ups

Powerful Search & Trace Capabilities

Data Administration