IS-911

 

IS 911 is a web based product and follows a designed but flexible workflow to facilitate the creation of change requests to create and manage tasks and incidents through all parts of the business.

 
These Change requests can come directly from clients through the web page or through intercompany requirements.
 
 
 

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The system allows for email communication and tracking on each request so current status and point in the workflow can be easily ascertained allowing for easy escalation and the ability to identify bottlenecks within the company support structure, This also allows for a quotation and acceptance module depending on workflow criteria.
 
IS911 allows individual users to enter timesheets based on the Change Request they are working on. This allows management the ability to track efficiency of the work as well as the timeframes taken from creation to resolution of incidents. This can be translated into Billable hours for invoicing.

 

With IS911 you can …
 

•   Set up a Change Request work flow based on the internal structure of the organization.

 

•   Streamline your internal fault management and procurement system to direct users through a   workflow

 

•   Time manage the delivery of the solution to common problems

 

•   Manage individual time spent on each part of the solution.

 

•   Improve response time by ensuring relevant departments are involved at the right time to complete   solutions.

 

•   Improve visibility through flexible reporting – allowing for the identification of repeat problem areas   and solution needs.

 

•   Monitor progress of Change Requests and increase ability to understand workflow blockages and   bottlenecks.

 

•   Assign multiple resources to solution implementation.

 

•   Email notification and ability to track Change requests through Comments.

 

•   Invoicing and quotation capability.

 

•   Monitor specific SLA timeframes and increase speed of incident resolution

 

 

•   We have designed IS911 to be as flexible as is possible so implementation can be quick and   painless

 

•   Our business analysts will offer consulting services to understand your business process and   perform a gap fit analysis

 

•   This is a web page so incidents can be logged by Clients removing the need for helpdesk support